Returns &
Exchanges
What is your return policy?
If for any reason you would like to return any products you have ordered but no longer require, simply send it back to us at your own expense. This must be done within 7 days of the delivery date. The product must be in its original packaging and ready for resale. Please contact our customer services team so they can raise a return document.
Please note we do not accept returns of Clearance items unless faulty or damaged. They have been reduced to make way for new lines.
We will refund any delivery charges (where charged) when a product is faulty or damaged but not when a product is unwanted.
What happens if I've received the wrong or damaged item.
We will arrange collection of the items and organise replacements or a credit note. Any delivery charges (where charged) when a product is faulty or damaged will also be refunded. Please check your delivery carefully on arrival and let us know of any damages, shortfalls or errors within 48 hours
How long does a refund take to be applied?
It takes approximately 3-5 working days to process the payment, but it does depend on your bank.