Damaged or Faulty Items
We check and double check everything before we send it out, but on the odd occasion an item arrives damaged or faulty we will arrange collection of the items and organise replacements or a credit note. Any delivery charges (where charged) when a product is faulty or damaged will also be refunded. Please check your delivery carefully on arrival and let us know of any damages, shortfalls or errors within 48 hours.
We like to think you’ll love our products so much you'll never want to send any of them back, but on that rare occasion there's been a mistake or a product is no longer required, simply send it back to us at your own expense and we'll credit your account for their value less up to a 20% handling charge. Please contact our customer services team within 7 days of the delivery date so we can send you returns documentation. All returned items should be in their original packaging and in mint condition ready for resell.