FAQ's

FREQUENTLY ASKED QUESTIONS



ORDERING

How do I order?

Order Online:
Ordering online is super quick, easy and secure all day, every day. Use the button above to login or register your details. You can make enquiries or order products at any time of the day or night and we'll respond during office hours. If you experience any difficulties, contact our friendly customer service team.

Freephone 08000 85 85 95:
Prefer to speak to a person? No problem, call us for free on 08000 85 85 95 between the hours of 09:00 and 17:30 Monday to Thursday and 09:00 to 17:00 Friday. If you are dialling from outside the UK call +44(0)20 7737 4040. You won’t find your typical sales robot on the end of the line, our knowledgeable sales experts will guide and inspire you every step of the way.

How do I pay for my order? 

We accept payment of all major credit & debit cards including Mastercard, Visa, Visa Debit and American Express. We also accept PayPal payments.

We do not accept Cheques or postal orders.

Do you offer credit facilities?

Yes. For regular customers, we offer credit facilities when you spend in excess of £500 ex VAT per annum. It’s easy to apply, simply download our WBC Credit Application form and email it us, or call us to speak to one of our team.

Do you have a minimum order?

No, feel free to order as much as you like! There is no minimum spend when placing an order online and for mainland UK we offer FREE delivery on orders over £150 Ex Vat.

Can I order samples?

Absolutely. Samples are charged at their unit price and sent out using our courier service Yodel, at a delivery charge of £4.95*. Please don’t ask us just to ‘pop it in the regular post’, this is a business service and we want you to receive it in tip top shape. To offset any sample costs, we'll send you a £10 voucher to redeem against your next order. Just remember to enter the promotion code when placing your order, and voila you'll save a tenner.

Please note that we cannot send samples of the following products:

Glassware
Wine Accessories
Glass Storage Crates
Retail Display
Props

You can order samples by contacting our sales team.

Do you have a price promise?

One thing we hate to be beaten on is price. So, if you find a like for like product at a lower price we will match it, as long as the following applies:

The product is actually as good as ours (and includes any applicable delivery charges).
The product is in stock in the UK and available for immediate delivery.
You are able to verify the price by sending us the quote.

One more thing to bear in mind. We will never supply Bags For Life at unsustainable prices; it's just not fair on the artisans who make them and devalues good quality. Other than that, please don't shop anywhere else without first asking us if we can match the price, the chance are, we can.

Can I add to my order?

To keep our service at lightening speed, your order is taken on screen and immediately transferred to the warehouse for picking and packing. It's then loaded onto trailers which leave as soon as they're full making it difficult to stop it, add to it, or change it.

For additional orders placed before 3pm on the same day, the minimum order value for free delivery is just £25. For orders less than £25 our standard delivery charges will be applied. All prices are ex VAT.

Can I cancel my order?

To keep our service at lightening speed, your order is taken on screen and immediately transferred to the warehouse for picking and packing. It's then loaded onto trailers which leave as soon as they're full making it difficult to stop it, add to it, or change it.

Any unwanted goods, as long as they're in tip top re-sellable shape, can be returned to us at your own expense (please see our return/refund policy for details).

What discounts do you offer?

As a trade supplier, all products listed online are discounted already, but we offer small additional discounts depending of the total value of your order.

Orders over £500 ex VAT : 3% discount.
Orders over £1500 ex VAT : 5% discount.
Orders over £3000 ex VAT: 7.5% discount.

Additional discounts apply to all products except Shred & Fill, Retail Props, Brix Modular Display System, clearance products and any products marked 'This item is excluded from discounts'. Printing costs, delivery and VAT do not count towards discounts.

Pallet Rate - Bulk Buy Special Discounts
Our special bulk buy pallet rates only apply to deliveries within mainland UK excluding highlands of Scotland, Northern Ireland and Eire, the Channel Islands and all offshore postcodes. We would love to be able to offer special pricing to all our customers, but unfortunately current shipping rates to these areas make it impossible. The following postcodes are NOT considered UK Mainland by our couriers are:

DD, PH, IV, HS, KW, PA, KA, ZE, AB, BT - Northern Ireland, Eire, PO – Isle of White, JE – Jersey, GY – Guernsey, IM

How do I apply promotion codes?

When checking out online, pop the promotion code into the box provided on the payment screen and the discount will automatically be applied. Alternatively, call us and give us the promo code over the phone.

DELIVERY & COLLECTION

What are your delivery Charges?

Soleat populo saperet eu per, tale lorem tractatos ex nec, per posse viris probatus ad. Omnes partem accusamus duo cu, no has movet eloquentiam, et tota malis nemore pri. Cu causae appareat per, id essent option mei.

Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

How long does delivery take?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

How can I search to find products on the website?

Soleat populo saperet eu per, tale lorem tractatos ex nec, per posse viris probatus ad. Omnes partem accusamus duo cu, no has movet eloquentiam, et tota malis nemore pri. Cu causae appareat per, id essent option mei.

Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

Can you tell me more about your Price Promise policy?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

RETURNS AND EXCHANGES

What is your return policy?

If for any reason you would like to return any products you have ordered but no longer require, simply send it back to us at your own expense. This must be done within 7 days of the delivery date. The product must be in its original packaging and ready for resale. Please contact our customer services team so they can raise a return document.

We will refund any delivery charges (where charged) when a product is faulty or damaged but not when a product is unwanted.

What happens if I've received the wrong or damaged item?

We will arrange collection of the items and organise replacements or a credit note. Any delivery charges (where charged) when a product is faulty or damaged will also be refunded. Please check your delivery carefully on arrival and let us know of any damages, shortfalls or errors within 48 hours.

How long does a refund take to be applied?

It takes approximately 3-5 working days to process the payment, but it does depend on your bank.