This week’s blog features ‘Your Guide to Shopping with WBC at Christmas’ full of useful tips for ordering all your christmas gift and hamper packaging essentials. It includes deadlines and last order dates, plus lots of other useful information like: How to place an order when you need it fast and where to find product measurements. We’re stocked up and ready to go with all the things you’re likely to need to make it bumper Christmas this year. Shop gift packaging and hamper supplies and all your signage and ticketing essentials. Running out of ribbon or tape? Call us. Can’t find your scissors, order some online here.
Any questions we haven’t thought of, tweet us, Facebook us, email us, or phone us on 08000 85 85 95. We’re here to help!
Your Guide to a Pain Free Christmas with WBC
HOW BIG IS MY BOX?
Put the tape measure away and save time when trying to work out sizes, transit outer requirements, or even how much shred you need. We’ve worked it out for you. Below each product on our website is a list of product detail to help cut down planning time. Need to know how much shred or fill to use in your Christmas boxes? Easy – you’ll find the approximate weight there too.
One thing we hate to be beaten on is price. So if you find a like for-like product at a lower price we’ll match it. Go on try us!
CAN I ORDER SAMPLES?
Using the nifty zoom functions on our website will help you see product quality, finish and detail. If you still want to see a sample, call us on 020 7737 9516 and we’ll be happy to organise them. Samples can take a little longer to despatch during peak weeks, so allow 3 to 4 days for delivery.
PLACING YOUR ORDER
Ordering online at wbc.co.uk is quick, efficient and secure all day, every day. Simply register or login to ensure you have access to all our ‘Trade User’ benefits and prices. Plus, you’ll be able to keep track of your account, view past orders, and download statements and invoices.
CHAT TO US LIVE
Not everyone likes to chat on the phone. Chat to us live online and have your questions answered right there on the spot. You’ll find the ‘live chat’ button at the bottom right hand screen of our online website.
NEXT DAY DELIVERY
Even though 95% of our parcels are delivered on a next day service, the busiest time of year can thwart even our best intentions. For the swiftest possible delivery, ensure you place your order before 3pm (earlier if possible) so we can despatch the same day. Then leave yourself a 48 hour window for delivery, and you’ll never be disappointed. Free delivery on all orders over £150 ex VAT*
ADDING TO OR CHANGING ORDERS
To keep our service at lightening speed, your order is taken on screen and immediately transferred to the warehouse for picking and packing. It’s then loaded onto trailers which leave as soon as they’re full, making it difficult to stop it, add to it, or change it. Don’t worry if you’ve forgotten something off your order, call us and we’ll do our best to help you.
BE THERE FOR DELIVERY
Please make sure your order is sent to a manned delivery address. We would love to be able to offer you guaranteed timed delivery slots, but as this is a business to business courier account, deliveries are made during office hours 9am and 6pm.
Large orders are automatically sent out on pallets. If you cannot receive pallets or have any delivery restrictions, let us know so we can accommodate your requirements!
CAN I COLLECT?
Of course you can! Give us a call so we can arrange this with our sales team in advance. Contact our office on 020 7737 9516 so we can provide you with the correct collection details.
WHAT ABOUT RETURNS?
We like to think you’ll love our products so much you’ll never want to send any of them back. On the rare occasion that there’s been a mistake, or a product is no longer required, give our customer service team a call on 020 7737 9516 and we’ll be happy to send you returns documentation.
LAST ORDER DATES FOR BRANDING
Overprinting stock product goes into overdrive at Christmas. It can give your business a boost, especially as an add-on service you can offer local businesses. The last order date for branding WBC products for delivery before Christmas, is Thursday 14th December.
If you miss this date, give us a call and we’ll always try and squeeze you in!
CLOSING DATES FOR CHRISTMAS
We will be picking and packing (and singing carols) right up until the 22nd December, when we will take a short break and be back with you on the 2nd January. The great news is you can order online 24/7 by visiting wbc.co.uk.